Please confirm you are a Silver student or above. E2Pronounce is only available to Silver students or higher. 

Note, if you signed up to a Bronze course BEFORE June 19 2019, contact us at because you are still eligible to access the app!

Please confirm you are logging with the username associated with your account, and not with an email address.

If these details are correct and the problem persists, please contact us at Tell us the model and operating system of your device and send a screenshot of the error message you receive.