We are sorry to hear you are having issues with recording.

If the in-browser recorder is malfunctioning, you have the option to upload an audio file. 
If there is no Upload option, please reset your browser's cache. Click here for help resetting your cache. When prompted for microphone access, press Deny. The Upload button should now be visible.
If you are still having issues,

  1.  Please try using a different device. We recommend a computer or laptop rather than a phone or tablet.

  2.  To ensure this isn't a hardware issue, please try using a different microphone.

  3.  Make sure you are accessing the site using Google Chrome.

If the issue persists, please raise a ticket, including the details of your device and operating system so that we can resolve your issue.