You can reach out to our student support team in one of three ways:


1. Email us at hello@e2language.com

2. Create a new ticket on the Helpdesk

3. Send us a message on the Whiteboard


Create a new ticket on the Helpdesk


You don't have to be a student of E2Language to access our Helpdesk. On the E2Language homepage you can click on Need help? on the left-hand side or Help on the right-hand side. 



Need help? will create a pop-up window in which you can enter your details and your enquiry. 

Note: if you are registered with us, please make sure you enter the correct registered email address. If you are not registered with us, you can enter any email address you have.



Help will take you to our FAQ page where you can search for articles about your issue, or create a new support ticket with your details and your enquiry. Note: again, if you are registered with us, please make sure you enter the correct registered email address. If you are not registered with us, you can enter any email address you have.



Once you have created a new support ticket, you will receive an email response from us. You can continue the conversation with us via your email account.


2. Send us a message on the Whiteboard


To use the Whiteboard, you need to be a student of E2Language. Login to your E2Language account and click on Messages on the left-hand sidebar of your student dashboard.




Click on Add New Topic to create a new message.



Type your topic name and write a detailed message in the text box provided. Click on Create to send the message.


 


Once you have sent your message it will be listed under Active. You can check your past messages from Archived.