Technical Issues

I forgot my password!
If you have forgotten your username and/or your password, please follow the instructions below:          1. Go to https://app.e2language.com to login  ...
Fri, 5 Jul, 2019 at 10:10 AM
I'm having problems viewing the course
If parts of the course don't look right, or you are having trouble viewing a particular section, please go through the following steps:         ...
Fri, 5 Jul, 2019 at 10:14 AM
I have recording issues
We are sorry to hear that you are having issues with recording.  Please make sure that you are using Google Chrome on a desktop computer or a laptop.  If yo...
Tue, 31 Mar, 2020 at 8:54 AM
Uploading speaking assessments manually
If you are having trouble with the in-platform recording widget, you will need to upload an audio file manually. Firstly, make sure you are using Google Ch...
Fri, 5 Jul, 2019 at 10:17 AM
How do I test Zoom?
Our Live Classes and one-on-one tutorials all use the video conferencing platform "Zoom".  If you are experiencing any issues with Zoom, pleas...
Tue, 14 Apr, 2020 at 9:26 AM
I don't have access to VOIP!
In some regions of the world, there is currently no access to VOIP, which is needed to support most video chat platforms. We use the video chat platform Zoo...
Wed, 27 May, 2020 at 9:48 AM
How do I prepare for a 1:1 session?
If you are booking a Tutorial, a Study Plan Consultation, a Pre/Post-Test Consultation or a Mini Mock Test Speaking session, please make sure that: The...
Sat, 26 Sep, 2020 at 5:16 PM
Error message: "Unusual login activity"
If you are getting this message when you try to log in, it means that our system has noticed you are using a different IP address or you are logging in from ...
Tue, 27 Aug, 2019 at 8:59 AM
How do I use the System Checker?
If you're experiencing issues using the platform or completing the Mini Mock Test, please navigate to the Help tab on the left hand side of your dashbo...
Tue, 12 Nov, 2019 at 8:57 AM
How do I enable my microphone on Google Chrome?
Usually you can enable your microphone by choosing 'Allow' on the pop-up window, when you first open a practice question or task that requires usi...
Tue, 17 Dec, 2019 at 11:32 AM