Technical Issues

I forgot my password!
If you have forgotten your username and/or your password, please follow the instructions below:          1. Go to https://app.e2language.com to login  ...
Fri, 5 Jul, 2019 at 10:10 AM
I can't login to E2Pronounce!
Please confirm you are a Silver student or above. E2Pronounce is only available to Silver students or higher.  Note, if you signed up to a Bronze course...
Fri, 5 Jul, 2019 at 10:12 AM
I'm having problems viewing the course
If parts of the course don't look right, or you are having trouble viewing a particular section, please go through the following steps:         ...
Fri, 5 Jul, 2019 at 10:14 AM
Recording Issues
We are sorry to hear you are having issues with recording. If the in-browser recorder is malfunctioning, you have the option to upload an audio file. If t...
Fri, 5 Jul, 2019 at 10:16 AM
Uploading speaking assessments manually
If you are having trouble with the in-platform recording widget, you will need to upload an audio file manually. Firstly, make sure you are using Google Ch...
Fri, 5 Jul, 2019 at 10:17 AM
I'm having trouble with Zoom
Our Live Classes and one-on-one tutorials all use the video conferencing platform "Zoom".  If you are experiencing any issues with Zoom, pleas...
Fri, 5 Jul, 2019 at 10:19 AM
I don't have access to VOIP!
In some regions of the world there is currently no access to VOIP, which is needed to support most video chat platforms. We use the video chat platform Zoom...
Thu, 21 Nov, 2019 at 4:25 PM
How do I prepare for a 1:1 session?
If you are booking a Tutorial, a Study Plan Consultation, a Pre/Post-Test Consultation or a Mini Mock Test Speaking session, please note the following: ...
Fri, 23 Aug, 2019 at 1:08 PM
Error message: "Unusual login activity"
If you are getting this message when you try to log in, it means that our system has noticed you are using a different IP address or you are logging in from ...
Tue, 27 Aug, 2019 at 8:59 AM
How do I use the System Checker?
If you're experiencing issues using the platform or completing the Mini Mock Test, please navigate to the Help tab on the left hand side of your dashbo...
Tue, 12 Nov, 2019 at 8:57 AM