Account issues

For account change requests eg. extend, switch, cancel etc

Deactivate my account
If you have finished your test preparation and no longer need our services, or if you have decided you have gotten as much as you can out of your E2Language...
Tue, 16 Jul, 2019 at 1:11 PM
Payment troubles
If you are experiencing an issue with a payment, please contact us directly at hello@e2language.com.  Let us know:  when you paid how you paid what ...
Tue, 16 Jul, 2019 at 1:10 PM
What is the status of my ticket?
If you would like an update on an enquiry you have sent us, please check your inbox for emails from "Duty-Tutor".  You can respond to us there to...
Tue, 16 Jul, 2019 at 1:00 PM
When will my package expire?
You can see your package expiry date if you log in and go to "Student profile" in the drop-down menu in the top right-hand corner of your dashboar...
Sat, 4 Jan, 2020 at 6:57 AM
I want to update my profile
You can update some parts of your E2Language profile yourself.  Click on your name in the top right-hand corner of your dashboard, then on "Student...
Tue, 16 Jul, 2019 at 12:55 PM
How do I change the exam date on my calendar?
If your next exam date has changed and you would like to update this in your E2Language profile, you can do this via the Study Pathway panel on your dashboa...
Tue, 16 Jul, 2019 at 12:54 PM
I need to activate my account
If you cannot find an activation email in your inbox or spam folder, please email our support team at hello@e2language.com. We can activate your account and ...
Tue, 13 Aug, 2019 at 12:13 PM
OET "Start for Success" package
If you signed up for the OET "Start for Success" package with E2Language and you are having any issues with it, please contact our support team di...
Mon, 26 Aug, 2019 at 11:47 AM
What timezone are your classes in?
LIVE CLASSES: they are currently all held Monday-Saturday daytime hours in the AEST Melbourne timezone BUT they will appear on your calendar in your local ti...
Tue, 27 Aug, 2019 at 9:06 AM
Try PayPal
PayPal is a secure and efficient way to pay online, and signing up is easy. You can do so in a few quick steps from the link below.  https://www.paypal.com...
Fri, 13 Sep, 2019 at 9:16 PM